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Target audience: Guests and Staff

Password forgotten/change

You can change the password that belongs to your Solis-id (also your UU email address) yourself in case you have forgotten your password or if you want to renew your password. It’s important that you carefully follow the steps below.

  • Did you forget the password that belongs to your Solis-id? Then it is a prerequisite that your private email address is already known to us.

    If your private email address is not known to us, please visit one of our IT desks. Please bring your ID (driver’s license or ID card) with you.


  • Do you want to know your private email address that is known to us?

    In that case, you still have to remember your current Solis password.

    Your private email address is shown.

  • Step 1

    Think of a strong password

    Your new password must meet the following requirements:

    • Must be at least 10 characters long.
    • Must be no more than 32 characters long.
    • Must have at least 3 types of the following characters:
      • Uppercase (A-Z)
      • Lowercase (a-z)
      • Number (0-9)
      • Symbol (!, #, $, etc.)
      • Other language characters not listed above

    Please note:

    • Your password cannot include part of your name or username.
    • No diakrites, for example: ö, è, ç.
    • New passwords may not have been used previously.

    Difficulty thinking of a strong password or how to remember it? Read the tips below this manual.

  • Step 2

    Change your current Solis password

    Go to the password self-service and follow the instructions.

    Forgot password

    Click on “Forgot Password” (see image) and follow the instructions.

  • You are also able to change your password from a Solis-workspace (university computer), in case you still know your current password.

    • Log on to a computer using your Solis-id and current password
    • Click “Change a password…”
    • Enter your current password and your new password (twice).

    Your password has now been changed. You still have to follow the steps below.

  • Afterwards, check your private email account (the one known with the university). You will receive a message confirming the password change. Also check your spam folder. Did you not receive an email? Please contact the IT Service Desk.

  • Step 3

    Log in again / re-connect with Eduroam

    Did you change your password on a university computer? Log out and then log in again.

    Did you change your password on a laptop? Re-connect with Eduroam and fill in your new password. You might have to ‘forget’ the network first to enter your new credentials.

  • Step 4

    Change the password on other devices

    Do this one device at the time.

    Go to the setup menu of your device and change the password for each application that synchronizes with your Solis-account. This could be your email and your calendar for instance. Often, these synchronize through the ‘Exchange’  service. If so, you only have to change your password here.

  • This roadmap works in most cases. Do you have problems or do you need help? Contact the IT Service Desk (030 253 4500) or visit us at one of our IT desks.

    Please note that the password for certain UU applications or services (e.g. Basware) are not ‘linked’ to the password of your Solis-id. The steps in this manual don’t apply to these applications. 

  • Thinking of a secure password can be hard. Difficult to hack, easy to remember and not identical for all your accounts: if you use the tips below it should make it a bit easier:

    • Replace certain letters with certain symbols. For instance, a 3 can be an E, a 0 can be an O and a 4 can be an A. However, because hackers sometimes use these replacements in their scripts, it is even better to use a non-standard replacement. An O can become () for example.
    • Make a combination of two (or more) unrelated words. If you separate these with a symbol and use the letter-symbol replacement, you have an easy to remember, but strong password. Example: Cat and Computer becomes C4t#C()mPut3R
    • Think of an easy to remember sentence and abbreviate it to at least eight characters. The sentence ‘Would you like milk in your tea, sir?’ can become ‘wylmiyts?’. Then apply the letter-symbol replacement and add capitals and symbols: WyLm1yT$?
      A long sentence of 16 characters or more is also very strong, but only if you use some special symbols.
    • Add two letters to give each website a different password. It is important that you don’t use the same password for each website, but it is also difficult to remember 50 different passwords. You could add a letter before and after your secure password that refer to a specific website. Using the password above, the Facebook password could be: fWyLm1yT$?b

    The aforementioned passwords are only examples. Do not use these as your own. Simply use these tips to create your own strong password. You could also combine these tips.

    It can be useful to visually check your password, some combinations of character will create new characters (‘and e will become é for example)

    Create categories for important and less important accounts. Email is more important than a subscription to a newsletter. Divide your passwords into three categories: very important (secure information), important and less important. The more secure the information, the stronger your password needs to be.

    Don’t use the same passwords for your work and your private accounts. This prevents internet criminals from having access to all your accounts – including the university’s – in case of a hack.

    With the tips mentioned above, it should now be easier to think of a password that is secure and easy to remember. In any case, a tool to help you can be helpful. Password managers are handy programs for storing passwords safely (in ecrypted form). They are available as software, as an app for you tablet or smartphone, and as a web application. Some tools can also synchronise your encrypted passwords between several devices (PC, tablet, telephone, for example).

    Some examples of password managers:

    • KeePass (free)
    • LastPass (partially free)
    • 1Password (payed)
    • Dashlane (free or payed)

    Need help on how to choose or set up your password manager? The information security expert team is here to advice you.

Last modified: 28/02/2019

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